N@N

JERUSALEM--([ BUSINESS WIRE ])--ZIM Integrated Shipping Services Ltd., one of the worldas largest container shipping companies, has selected BMC Software (NASDAQ: [ BMC ]) to implement a comprehensive [ Business Service Management ] (BSM) platform, including a new command and control center complete with [ IT service management ] ([ ITSM ]) and [ automation capabilities ].

"Matrix is proud to partner with BMC to provide support and training to ZIM. This implementation will have significant business impact on ZIM by providing a more customized, efficient technology platform to manage its global IT infrastructure."

ZIM services a global market that includes ports-of-call in more than 120 countries. The companyas business requires 24/7 IT support and comprehensive monitoring capabilities to track its various shipping solutions. However, ZIMas legacy IT platform was dated, disparate, and frequently unable to manage its operational requirements.

This previous inefficiency led ZIM to realize it needed an uninterrupted, consolidated IT management solution to support its growing customer base and business needs. The company conducted a thorough review of competitive offerings and chose BMC.

aWe selected BMCas Business Service Management platform as part of our strategy to improve service to our users, ensure business continuity and consolidate our IT centers globally,a said David Avni, chief information officer at ZIM. aI am confident that BMCas commitment to the project, combined with the professional work of the BMC and Matrix consultancy teams, will ensure we meet the challenges according to the aggressive deadlines we have set."

The Challenge

Working with an antiquated IT platform, ZIM was unable to manage its IT needs to meet the demands of its growing business. Managing service to over 120 countries required increased availability of business services, a complete, consolidated view into IT services and faster problem resolution a" all from one, unified platform.

The Solution

Harnessing the benefits of BMCas complementary solutions, ZIM selected BMCas BSM platform over various other solutions to effectively manage and schedule its business processes. Matrix, the leading information technology company in Israel and a strategic partner to BMC, is assisting with the implementation.

Benefits

Using BMCas BSM solution, ZIM looks forward to:

• Improved real-time visibility into the impact of performance and availability issues across its global operations
• The ability to manage and monitor the effects of operational change and its global shipping assets
• Increased operational efficiency and productivity by automating certain tasks across applications, consoles, audits, logins and data centers

aThese solutions will offer a rich, comprehensive set of productivity tools for managing and scheduling business processes,a said Yigal Shachak, BMC divisional manager at Matrix. aMatrix is proud to partner with BMC to provide support and training to ZIM. This implementation will have significant business impact on ZIM by providing a more customized, efficient technology platform to manage its global IT infrastructure."

ZIMas BSM platform includes:

• [ BMC ProactiveNet Performance Management Suite ]
• [ BMC BladeLogic Server Automation ]
• [ BMC Atrium CMDB ]
• [ BMC Atrium Orchestrator ]
• [ BMC Control-M Workload Automation ]
• [ BMC Remedy IT Service Management Suite ]

For more information about BMC, please visit:

• Follow [ @bmcsoftware ], [ @ITSM_Guy ] on Twitter
• Become a fan of BMC on [ Facebook ]

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 20,000 IT organizations a" from the Global 100 to the smallest businesses a" in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industryas broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Copyright 2012 BMC Software, Inc.