REDWOOD CITY, CA--(Marketwire - Oct 24, 2011) - [ Support.com ] (NASDAQ: [ SPRT ]), a leading provider of cloud-based technology services and software, today announced [ RapidStart ], software that makes PCs start-up faster by identifying and eliminating common issues that cause long wait times. RapidStart, priced at $29.95 and [ available for download now ], also provides continuous monitoring to maintain optimized start speeds. For those who want to do it themselves, RapidStart provides easy-to-understand recommendations, or it can be set to make automatic updates.

[ CNET ] recently gave RapidStart a 4 out of 5 star [ review ], calling it a "supersimple tool" that "did yield noticeably shorter start times."

Common issues that slow down PC start times typically include having too many applications on the "Start" menu, a fragmented registry, or infections and viruses. After installation on a PC, many applications auto-register themselves into the Start menu, which over time increases a PC's Windows^® start time.

Upon installation, RapidStart calculates the time it takes to start each process, and provides users with an optimization report that analyzes each startup item and classifies it into removable and non-removable categories based on relevance and impact on the computer's performance (for example, "iTunes^® helper" is not required at start, but "explorer.exe" is). The RapidStart database of recommendations is based upon Support.com's exhaustive experience in remote computer repair and crowd-sourced recommendations from the RapidStart user community.

RapidStart can remove programs and processes automatically, or users can check the processes they want to delay until after start-up. RapidStart also provides an undo functionality to allow users to "go back" and restore a process they have removed or delayed.

"There is nothing more annoying than waiting for a PC or laptop that takes forever to start. While it's possible to manage startup processes and services manually, identifying and understanding what services should or should not be removed can be time consuming and complicated. RapidStart is the hassle-free way to ensure your computer always starts up as fast as it should," said Support.com CEO Josh Pickus.

RapidStart is compatible with Microsoft^® Windows XP^® Service Pack 2 and above, Microsoft Windows Vista^®, and Microsoft Windows 7 (32-bit & 64-bit across all OSs).

About Support.com
Support.com, Inc. (NASDAQ: [ SPRT ]) provides cloud-based [ technology services ] and software for consumers and small business. The Support.com^®[ Personal Technology Experts ]^® provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company's advanced technology platform. Support.com also offers a wide range of easy-to-use software products that detect and repair common computer problems and optimize performance and security. Support.com offers programs through many of the nation's leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses. For more information please visit us at: [ www.support.com ], [ www.facebook.com/support.com ], or [ http://twitter.com/support_com ].

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit [ http://www.support.com/about/careers ].

Copyright © 2011 Support.com, Inc. All rights reserved. Support.com, RapidStart, and Personal Technology Experts are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries. Microsoft, Windows, Windows XP and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries. iTunes is a trademark or registered trademark of Apple, Inc. in the U.S. and other countries. All other marks are the property of their respective owners.