Science & Technology
Science and Technology
Science and Technology 
Tue, May 24, 2011
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RightNow Client Jackson Hewitt to Keynote at IQPC Customer Experience Summit
BOZEMAN, Mont.--([ BUSINESS WIRE ])--[ RightNow ] (NASDAQ:RNOW) client Tim Bechtold, senior director of business support services at Jackson Hewitt, is the keynote speaker on the topic aSocial Customer Experience Transformationa at the IQPC Customer Experience Summit, May 24-25, 2011 at the Royal Palm Hotel in Miami Beach, Florida. RightNow will also have an exhibit booth at the event.
Keywords: | RightNow, [ IQPC ], Customer Experience, Social, Contact Center, Cloud | |
Who: | [ RightNow ] client Tim Bechtold, senior director of business support services, Jackson Hewitt | |
What: | Tim Bechtold, senior director of business support services at Jackson Hewitt, will discuss best practices in making the customer experience a strategic business differentiator. Jackson Hewitt handles critical, highly confidential and detailed financial issues from its 40,000-plus tax preparers and franchisees, in addition to its consumer client base. This session will explore how Jackson Hewitt is meeting the new customer service demands in a social media world, with an emphasis on: | |
- How to increase contact center efficiency, reduce operating costsand provide excellent customer experiences by consistently delivering the right information at the right time across customer touch points.
- How toeffectively train seasonal employees with detailed information to ensure they deliver a consistent experience.
- Challenges and solutions in serving two distinct sets of customers (franchisees and consumers).
- The role that online business communities play in developing best practices and building customer relationships.
When: | Tim Bechtolda™s Keynote, aSocial Customer Experience Transformation,a May 24, 2011, 9:00 a.m. - 9:45 a.m. ET | |
| RightNow Exhibit Booth Hours; May 24, 2011, 8:00 a.m. - 4:45 p.m.; May 25, 2011, 8:00 a.m.-2:50 p.m. ET | ||
Where: | The Royal Palm Hotel, 1545 Colins Avenue, Miami Beach, Florida | |