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RightNow Client Jackson Hewitt to Keynote at IQPC Customer Experience Summit

  //science-technology.news-articles.net/content/2 .. -keynote-at-iqpc-customer-experience-summit.html
  Published in Science and Technology on Tuesday, May 24th 2011 at 5:15 GMT by Market Wire
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BOZEMAN, Mont.--([ BUSINESS WIRE ])--[ RightNow ] (NASDAQ:RNOW) client Tim Bechtold, senior director of business support services at Jackson Hewitt, is the keynote speaker on the topic aSocial Customer Experience Transformationa at the IQPC Customer Experience Summit, May 24-25, 2011 at the Royal Palm Hotel in Miami Beach, Florida. RightNow will also have an exhibit booth at the event.

• How to increase contact center efficiency, reduce operating costsand provide excellent customer experiences by consistently delivering the right information at the right time across customer touch points.
• How toeffectively train seasonal employees with detailed information to ensure they deliver a consistent experience.
• Challenges and solutions in serving two distinct sets of customers (franchisees and consumers).
• The role that online business communities play in developing best practices and building customer relationships.