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CounterPath Announces Bria for Genesys

  //science-technology.news-articles.net/content/2 .. 7/13/counterpath-announces-bria-for-genesys.html
  Published in Science and Technology on Tuesday, July 13th 2010 at 5:40 GMT by Market Wire
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 - The Genesys 8 SIP Endpoint SDK, based on CounterPath's SDK technology, for Genesys developer community members to build and integrate SIP endpoint connections for their custom desktop applications - CounterPath's Bria 3.0 multimedia softphone certified for use with the Genesys 8 SIP Server as a stand-alone softphone - Genesys is offering an integrated SIP Endpoint and SIP Endpoint Module, based on CounterPath technology, for a future release of its next generation desktop; Genesys 8 Interaction Workspace 

 - Seamless, Genesys-certified integration, enabling fast, cost- effective implementation in variety of contact center environments - An intuitive interface that makes it easy for call center agents to perform common tasks such as placing and receiving VoIP and video calls, identifying at a glance which contacts are available and sending instant messages - Support for third-party application control, which enables the contact center applications to manage the calling experience more efficiently - A wide variety of configuration options to meet each contact center's unique requirements