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Vertexa?s World-Class Support Garners SAP Pinnacle Awards Nomination

^{Published on 2010-05-13 08:30:14 - Market Wire}
 

BERWYN, Pa.--([ BUSINESS WIRE ])--[ Vertex Inc. ], the leading provider of corporate enterprise tax solutions, was recently nominated by SAP AG (NYSE:SAP) as a finalist in the 2010 SAP Pinnacle Awards program. SAP Pinnacle Awards a" the companya™s global partner award program a" recognizes SAP partners who have excelled in developing their partnership with SAP and mutual businesses by providing quality products, solutions, and services.

"Vertex and SAP have offered their mutual customers a full range of integrated tax management solutions for over a decade now"

The first partner and only tax software vendor to be certified in the [ Enterprise Support ] model with SAP, Vertex is nominated for this yeara™s award in the category of the SAP Enterprise Support Integrated Award lending further recognition to the companya™s world-class customer support. Finalist were selected for this award based upon several criteria including the number of successful implementations, jointly references customers with SAP, go-to-market strategy and service offering design, and collaboration with SAP.

aVertex and SAP have offered their mutual customers a full range of integrated tax management solutions for over a decade now,a said Steve Richard, Vice President of Customer Support, Vertex. aBeing named a finalist for this Pinnacle Award is a validation of our dedication to providing our joint customers with world-class enterprise service.a

Launched by SAP in February 2008, SAP Enterprise Support has evolved to meet the needs of customers by supporting their mission critical business process and heterogeneous software environments. Traditional support models are currently facing challenges with the adoption of service-oriented architecture (SOA). As the dominant industry leader with [ Vertex Indirect Tax O Series ], Vertex was a clear partner of choice for participation in SAPa™s Enterprise Support model.

aBy working closely with the SAP support organization, and leveraging the SAP Global Support Solution Manager, Vertex has not only streamlined implementation, but has effectively raised the bar in terms of support infrastructure,a continued Richard. aAs a result, customers are assured a seamless, consistently high level of service.a

In addition to being the only tax software vendor with SAP Enterprise Support certification, Vertex is also the first and only tax software company to ever receive certification under the prestigious Service Capability & Performance (SCP) standards. SCP measures the effectiveness of customer support based upon an exacting set of performance standards and represents best practices in the service and support industries. Vertex has continuously received certification for the past 10 years.

Vertex offers complete product and service solutions for SAP users that address specific business requirements across the full spectrum of SAP applications. As one of SAPa™s first software partners to offer an end-to-end integrated support solution, Vertex deployed SAP Solution Manager at its global headquarters in Berwyn, PA. This deployment provides Vertex with immediate visibility into customer support calls logged with SAP and has reduced the customer resolution cycle time dramatically.

ABOUT VERTEX INC.

With more than 30 years of experience, Vertex Inc. is the leading provider of enterprise corporate tax solutions and process management services worldwide.

Vertex solutions help companies streamline and integrate tax provision and compliance processes, and leverage information to discover new strategic tax savings across every major line of business tax, including income, sales, consumer use, value added, communications, and payroll. To serve its customers, Vertex works in partnership with the worlda™s leading providers of ERP software and related services.

Founded in 1978, Vertex is a privately held company that employs over 600 professionals at its headquarters in the U.S. (Berwyn, Pa.) with offices in Europe (London), Brazil (So Paulo), Atlanta, Dallas, Fort Collins, Naperville, Phoenix, Sarasota, and Washington, DC. For more information about Vertex, visit [ www.vertexinc.com ].