AUSTIN, TX--(Marketwire - Aug 29, 2012) - [ SolarWinds ]® Inc. (NYSE: [ SWI ]), a leading provider of powerful and affordable [ IT management software ], announced today the release of [ SolarWinds VoIP Call Detail Record Tracker ], a robust free tool to help IT pros manage voice over IP (VoIP) with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs.

SolarWinds determined the need among IT pros for a VoIP CDR Tracker free tool based on demand and discussion on [ thwack ]®, the SolarWinds community of over 100,000 IT pros that offers a space to request new products and features, as well as share insight and address IT management challenges.

"With the increase in VoIP deployments over the last few years, IT pros have been clamoring for an easy-to-use tool that will aid in the analysis and [ troubleshooting of VoIP call quality ]," said Sanjay Castelino, VP and market leader, SolarWinds. "With SolarWinds VoIP CDR Tracker, IT pros can quickly and easily track and monitor VoIP call performance from the convenience of their desktops."

SolarWinds VoIP CDR Tracker provides IT pros with a desktop utility to track the performance of VoIP calls by searching, filtering and sorting Cisco® CallManager call detail records. IT pros can quickly view key details about the call, including originating and destination number, originating and destination IP address, date, time, status, termination causes, and MOS. When an end user's call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find its solution.

SolarWinds VoIP CDR Tracker Highlights:

• Search, retrieve, and view CDRs
• Load up to 48 hours of CDR data
• Support for Cisco CallManager CDR files
  

For a comprehensive VoIP management solution, [ SolarWinds VoIP & Network Quality Manager ] (formerly IP SLA Manager) monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record (CDR) and provides real-time alerts when critical thresholds are exceeded. Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and [ solve VoIP QoS problems ] faster and more effectively.

Pricing and Availability

SolarWinds VoIP CDR Tracker is free. Pricing for SolarWinds VoIP & Network Quality Manager starts at $1,495. For more information on VoIP & Network Quality Manager or to download a free 30-day evaluation, visit the SolarWinds website or call 866.530.8100.

Additional Resources:

Press Release: [ SolarWinds Strengthens VoIP Performance Monitoring and Proactive WAN Performance Analysis in Its Leading Network Management Portfolio ]

[ Video: SolarWinds VoIP & Network Quality Manager Overview ]

About SolarWinds
SolarWinds (NYSE: [ SWI ]) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, [ thwack ], to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at [ http://www.solarwinds.com ].

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.